eConsult

How to use our eConsult service

Important: eConsult is NOT for urgent problems

It is crucial to use the correct service for your needs.

Using eConsult for urgent issues could cause a delay in your treatment.Urgent advice:

When you need urgent care:

For a genuine emergency: Call 999 or go to A&E.

For urgent medical help when we are closed: Visit NHS 111 online or call 111.
For urgent issues during our opening hours: Please telephone the practice directly.

Patients with urgent medical needs should contact us by phone as early in the day as possible. This increases the chances of being offered a same-day appointment.

If your request is routine or non-urgent, please use our online services where possible. We also kindly ask that you avoid calling first thing in the morning, as this time is then available for those who need urgent care.

If you call later in the day with an urgent issue, we may no longer have appointments available and may need to direct you to alternative services such as NHS 111 or a local urgent care centre.

Thank you for helping us care for those who need us most, when they need us most.

Non-urgent advice: Use eConsult for routine queries and requests

Our online consultation service, available through eConsult, is the quickest and easiest way to get help for many non-urgent medical problems and administrative requests. It helps our team manage requests efficiently, ensuring you receive the right care from the most appropriate person.

How to use eConsult for a routine appointment

Access eConsult: Click the button on our homepage or use the NHS App for eConsult
Choose the right option: Select "I want help for a medical condition" or "I want general help." For administrative tasks like sick notes or test results, choose "I want administrative help."
Complete the questionnaire: The forms will ask you for details about your symptoms or request. Providing as much information as possible will help our clinical team make a decision. You can also upload photos for relevant conditions, such as skin problems. If you complete an eConsult regarding a skin condition you will be asked to provide photos so to save time please include this with your original submission.
Submit your request: Once submitted, you will receive an automated confirmation email or text which will indicate when you expect to hear from the practice.
Wait for our response: Our clinical team will review your submission and decide on the best next step. This may be the same day for urgent problems. If you have submitted the request later in the day and we do not have any urgent capacity, we may have to signpost you to other NHS services such as 111 or an urgent care centre or appointments available in the Waterlooville Hub.

You will receive a response by phone, email, or a message in the NHS App.

What happens next?

After reviewing your submission, our team will decide on the best course of action. This might include:

A phone call or video consultation with a GP or other clinician.
An email or SMS with advice or self-help information.
Booking you a routine face-to-face appointment at the practice or the Hub
A prescription being sent to your nominated pharmacy.
Guidance to a more appropriate local service, such as a pharmacist or physiotherapist or another of the extended scope providers.

eConsult availability
Our online consultation tool is open for requests from 0800 each day.

Important: Do NOT use eConsult and call 999 or go to A&E now if:

You have a medical emergency or serious illness or feel you need immediate medical attention
You or someone you know needs immediate help, or your symptoms are severe requiring urgent care
You have seriously harmed yourself – for example, by taking a drug overdose

A mental health emergency should be taken as seriously as a medical emergency.

Find your nearest A&E

Using eConsult for urgent issues could cause delay in your treatment.

Last Updated 2 Oct 2025