Appointments

Our online consultation service, available through eConsult, is the quickest and easiest way to get help for many non-urgent medical problems and administrative requests. It helps our team manage requests efficiently, ensuring you receive the right care from the most appropriate person.

How to use eConsult for a routine appointment

1. Access eConsult: Click the button on our homepage or use the NHS App for eConsult
2. Choose the right option: Select "I want help for a medical condition" or "I want general help." For administrative tasks like sick notes or test results, choose "I want administrative help."
3. Complete the questionnaire: The forms will ask you for details about your symptoms or request. Providing as much information as possible will help our clinical team make a decision. You can also upload photos for relevant conditions, such as skin problems. If you complete an eConsult regarding a skin condition you will be asked to provide photos so to save time please include this with your original submission.
4. Submit your request: Once submitted, you will receive an automated confirmation email or text which will indicate when you expect to hear from the practice.
5. Wait for our response: Our clinical team will review your submission and decide on the best next step. This may be the same day for urgent problems. If you have submitted the request later in the day and we do not have any urgent capacity, we may have to signpost you to other NHS services such as 111 or an urgent care centre or appointments available in the Waterlooville Hub.

You will receive a response by phone, email, or a message in the NHS App.

What happens next?

After reviewing your submission, our team will decide on the best course of action. This might include:

• A phone call or video consultation with a GP or other clinician.
• An email or SMS with advice or self-help information.
• Booking you a routine face-to-face appointment at the practice or the Hub
• A prescription being sent to your nominated pharmacy.
• Guidance to a more appropriate local service, such as a pharmacist or physiotherapist or another of the extended scope providers.

eConsult availability

Our online consultation tool is open for requests from 8.00am each day.

At Emsworth Medical Practice, we are proud to work with a skilled and diverse team of healthcare professionals alongside our GPs. In many cases, one of these professionals may be the best person to help with your health concerns, offering you more convenient care and reducing the need for an appointment with a doctor.

Interpreter Services: If you need an interpreter, please inform us in advance so we can arrange this.

Our Extended Healthcare Team Includes:

Pharmacists

They can assist with most medication-related queries, conduct medication reviews, and help adjust   doses for various conditions. They regularly support GPs in managing long-term medications and chronic conditions.

Nurse Practitioners

These highly trained nurses can diagnose and treat many conditions, prescribe medications, and offer advice on managing long-term health issues.

Physiotherapists

If you're experiencing muscle, joint, or mobility problems, our physiotherapists can offer expert treatment and rehabilitation advice.

Care Coordinators

They help you navigate and access the right services, ensuring you receive the care and support you need in the most efficient way.

Cancelling or Changing Your Appointment

If you are unable to attend your appointment, please let us know as soon as possible so that we can offer the time to another patient. You can cancel or change your appointment in the following ways:

• Use SystmOnline: Log in to cancel or reschedule your appointment.

• Call Us: Contact the practice during opening hours. Check our website for our opening times.

• Visit Us: Speak to a receptionist at the practice during opening hours.

If You Need Help When We Are Closed

NHS 111: You can visit the NHS 111 website at 111.nhs.uk or call 111 if you need non-emergency medical help outside of our opening hours. (NHS 111 online is available for people aged 5 and over. Call 111 for children under 5.)

Out-of-Hours Care: If it’s a life-threatening emergency, please dial 999.

Appointment Preferences and Support

If you need help with your appointment, please let us know.

Home Visits

If you are too unwell to attend the surgery or are housebound, you can request a home visit. However, please note that routine healthcare services are no longer provided through home visits. Home visits are only considered for patients who are genuinely unable to travel to the practice due to their medical condition.

When requesting a home visit, please provide the following information:

• Your medical condition and symptoms.

• Any relevant details that can help us assess the urgency of the visit.

A doctor will likely call you back to discuss your situation and determine whether a home visit is necessary. This helps us ensure that the visit is urgent and appropriate. If possible, please contact the surgery before 11:00 AM to request a visit.

Please note, home visits will not be provided simply because you are unable to arrange transport to the surgery.